Client Success & Operations Manager - Remote (LA)

craftydelivers.com; Los Angeles (CA); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Healthcare plan

401k

Paid time off

Equipment certification courses

Parental leave

Snacks and beverages

Job summary

Crafty is seeking a Client Operations Manager I to deliver best-in-class client experiences across the LA/San Diego markets. You’ll be the primary contact for a defined client list, ensuring their food and beverage program runs smoothly and aligns with expectations.

This salaried, remote role is based in Los Angeles, CA, with eligibility to work from LA and travel as needed. Key goals include maintaining client retention, driving satisfaction, and identifying opportunities for growth through

Qualifications

• Client-obsessed with proactive client service and personalized interactions.
• Excellent written and verbal communication across multiple channels.
• Ability to design and coordinate efficient workflows.
• Strong accountability and time-management to meet deadlines.
• Adaptable to shifting client needs and multiple accounts.

Responsibilities

• Serve as primary contact for defined client list in LA/San Diego markets.
• Ensure client food and beverage programs run smoothly and meet expectations.
• Monitor client happiness, retention, and growth metrics.
• Leverage Crafty platform tools to optimize resource allocation.
• Identify opportunities to surprise and delight clients with proactive service.

Skills

Client Obsessed

Interpersonal Communication

Verbal Communication

Written Communication

Operationally Sound

Resource Optimization

Workflow Design

Proactive Issue Management

Accountability

Time Management

Consistency

Adaptability

Proactivity

Problem-solving

Autonomy

Ownership

Continuous Improvement

Business Oriented

Job description

Crafty is seeking a Client Operations Manager I to deliver best-in-class client experiences across the LA/San Diego markets. You’ll be the primary contact for a defined client list, ensuring their food and beverage program runs smoothly and aligns with expectations.

This salaried, remote role is based in Los Angeles, CA, with eligibility to work from LA and travel as needed. Key goals include maintaining client retention, driving satisfaction, and identifying opportunities for growth through