Client Operations Manager I - Remote (LA/SD)

Crafty; Los Angeles (CA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Healthcare plan

401k

Paid time off

Certification courses

Parental leave

Snacks & events

Job summary

Crafty seeks a Client Operations Manager I to deliver best-in-class experiences to clients in the LA/San Diego markets. You will be the primary point of contact for a defined client list, ensuring their food and beverage program runs smoothly and meets expectations.

Based in Los Angeles, this salaried, remote role supports multiple clients, with success measured by client happiness, retention, and growth. The ideal candidate is proactive, detail-oriented, and collaborative across teams.

Qualifications

• Demonstrates client-focused service and proactive problem solving.
• Proactively identifies improvements to service delivery and workflows.
• Maintains accountability and meets deadlines in a fast paced environment.

Responsibilities

• Serve as the primary contact for a defined client list in LA/San Diego markets.
• Ensure the food and beverage program runs smoothly and meets client expectations.
• Collaborate with internal teams to optimize resources and processes.
• Track client happiness, retention, and growth metrics to guide improvements.

Skills

Client obsession

Operational excellence

Reliability

Resilience

Autonomy

Business mindset

Job description

Crafty seeks a Client Operations Manager I to deliver best-in-class experiences to clients in the LA/San Diego markets. You will be the primary point of contact for a defined client list, ensuring their food and beverage program runs smoothly and meets expectations.

Based in Los Angeles, this salaried, remote role supports multiple clients, with success measured by client happiness, retention, and growth. The ideal candidate is proactive, detail-oriented, and collaborative across teams.