Client Success & Ops Lead - NYC (Hybrid)

Crafty, LLC; New York, Northern (NY, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Crafty healthcare plan

401k

Paid time off

Equipment certification courses

Parental leave

Snacks and beverages

Fun events

Job summary

Crafty, LLC is seeking a Client Operations Specialist in New York City. You will be the primary point of contact for a defined client list, ensuring the food & beverage program runs smoothly and meets client expectations.

This salaried role is hybrid from our NYC office, focusing on delivering exceptional client experiences, proactive service, and data-driven operation management to drive client happiness and profitability.

Qualifications

• Client-focused approach ensuring exceptional interactions with defined list of clients.
• Ability to anticipate and respond to complex client needs with personalized service.
• Strong written and verbal communication skills for clear documentation and outreach.
• Proactive, collaborative mindset with readiness to escalate when needed.

Responsibilities

• Serve as the primary point of contact for a defined set of NYC clients.
• Deliver best-in-class client experiences and maintain high retention and profitability.
• Coordinate workflows and allocate Crafty platform data to optimize operations.
• Support multiple clients within the NYC area via hybrid work from the NYC office.

Skills

Client Obsessed

Client Understanding

Proactive Service

Interpersonal Communication

Verbal Communication

Written Communication

Operationally Sound

Resource Management

Workflow Coordination

Proactive Challenge Resolution

Reliability

Job description

Crafty, LLC is seeking a Client Operations Specialist in New York City. You will be the primary point of contact for a defined client list, ensuring the food & beverage program runs smoothly and meets client expectations.

This salaried role is hybrid from our NYC office, focusing on delivering exceptional client experiences, proactive service, and data-driven operation management to drive client happiness and profitability.