Account Manager I

AMS Fulfillment; New Castle (AL); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

AMS Fulfillment in New Castle, DE is seeking an Account Manager to oversee day-to-day client communications and coordinate with CS and operations. The role includes billing accuracy, project management of client transitions, and supporting purchasing and safety policies.

Responsibilities span coordinating production, receiving, shipping, IT and other teams, auditing payroll data for billing, generating client billing, and attending client and operational meetings.

Qualifications

• 2 years in promotional material management or client service roles.
• Experience with B2B or B2C service companies.
• Strong operations, reporting and analysis background.
• Proven client relationship-building ability.
• Results-driven with proactive multi-tasking and troubleshooting.
• Proficient in MS Word, Excel, Outlook; able to learn order processing and WMS.
• Excellent written and verbal communication skills.

Responsabilités

• Represent AMS in all client communications.
• Project manage client transitions when new clients sign on.
• Coordinate client service activities across production, receiving, shipping, IT.
• Interact with operations staff to implement client programs.
• Define and monitor QC measures per AMS requirements.
• Supervise client service and admin staff.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend regular client and operations meetings.
• Support safety policy, purchasing, and facilities tasks.

Connaissances

Client relations

Project coordination

Billing & reporting

Multi-tasking

Troubleshooting

MS Office

Outils

Microsoft Office

Order processing system

Warehouse management system

Description du poste

Job Details: Location: DE 411 Churchmans - New Castle, DE 19720, Position Type: Full Time, Salary Range: $26.00 - $26.00 Hourly, Job Shift: Day

The Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure the proper capture of billings, working with Finance. This position will also include administrative responsibility as described below.

Essential Job Functions

• Represent AMS in all communications with the client.


• Project manage the Client Transition Process when new clients sign on.


• Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.


• Interact with operations staff to implement client programs and processes on behalf of the client's needs.


• Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.


• Supervise other client service and administrative staff assigned.


• Audit payroll data for billing accuracy.


• Generate client billing information.


• Attend regularly scheduled meetings with clients and operational team.


• Manage Company Safety Policy, rules, regulations, and monthly meetings.


• Manage Purchasing for AMS within defined requirements.


• Assist General Manager in Building Maintenance and Security.

Nonessential Functions

• Non-essential functions are not essential as defined above


• non-essential functions are the additional duties


• Function is incidental or a minimal part of the job


• Marginal functions can be redistributed among other staff

Qualifications: Job Specifications – includes Education, physical and mental demands, and working conditions

2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including: Operations experienceReporting and AnalysisProven client relationship buildingResults oriented, proactive, strong multi-tasking features and troubleshooting abilitiesAbility to conceptualize integrated solutions for business problems to help clients achieve goalsExperience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)Excellent written and verbal communication skills

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation"