Account Manager II

Advantage Media Services; New Holland (Lancaster County); On-site; USD 40,000 - 47,000; Full time

Job summary

Advantage Media Services is seeking an Account Manager to handle day-to-day client communications, coordinate client service activities across operations, and supervise staff. The role emphasizes accuracy in billing, project management of client transitions, and cross-functional collaboration.

The position requires at least 2 years in promotional material management or related client service experience, plus strong Excel/Office skills.

Qualifications

• Minimum 2 years in promotional material management or client service operations.
• Experience with reporting and analysis and strong client relationships.
• Excellent written and verbal communication skills; proficient in Microsoft Office.

Responsibilities

• Represent AMS in client communications.
• Project manage client transitions when new clients sign on.
• Coordinate client service activities across operations (production, receiving, shipping, IT).
• Interact with operations to implement client programs and processes.
• Define and monitor QC measures and tolerances per requirements.
• Supervise client service and administrative staff.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend meetings with clients and operations.
• Manage safety policy and purchasing within defined requirements.
• Assist GM in building maintenance and security.

Skills

Promotional Material Mgmt

Client relationship

Reporting & Analysis

Communication skills

MS Office

Order processing

Tools

Microsoft Office

Warehouse Management System

Job description

Job Details

Job Location: PA 121 North Shirk - New Holland, PA 17557

Position Type: Full Time

Salary Range: $28.85 - $34.14 Hourly

Job Shift: Day

Job Summary

\"The Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure the proper capture of billings, working with Finance. This position will also include administrative responsibility as described below.\"

Essential Job Functions

• Represent AMS in all communications with the client.
• Project Manage the Client Transition Process when new clients sign on.
• Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
• Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
• Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.
• Supervise other client service and administrative staff assigned.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend regularly scheduled meetings with clients and operational team.
• Manage Company Safety Policy, rules, regulations, and monthly meetings.
• Manage Purchasing for AMS within defined requirements.
• Assist General Manager in Building Maintenance and Security.

Nonessential Functions

• Non-essential functions are not essential as defined above · non-essential functions are the additional duties · Function is incidental or a minimal part of the job · Marginal functions can be redistributed among other staff.

Qualifications

• 2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including: Operations experience
• Reporting and Analysis
• Proven client relationship building
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals
• Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)
• Excellent written and verbal communication skills

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.