Client & Operations Advisor

Brobston Group LLC; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group LLC is seeking a Client and Operations Advisor in Seattle, WA, to combine client-facing sales and client development with back-of-house operations. This hybrid role ensures a seamless luxury experience and efficient store functionality while supporting sales goals and operational compliance.

The ideal candidate will have a minimum of 3 years of experience in luxury retail, demonstrating a strong organizational background and proven sales performance. Responsibilities include delivering luxury client service, managing client relationships, and executing operational procedures to support store functionality.

Qualifications

• Minimum 3 years of experience in luxury retail with both client service and operations background.
• Proven track record in sales, client development, and escalated customer service situations.
• Strong organizational, time management, communication, and presentation skills.

Responsibilities

• Deliver luxury client service across all phases of the client journey.
• Build and maintain strong client relationships through proactive engagement.
• Handle all sales and after-sales activities including returns and repairs.
• Execute cycle counts and maintain a clean stockroom.
• Follow operations procedures for consignments and omnichannel fulfillment.

Skills

Client relationship management

Sales expertise

Organizational skills

Time management

Communication skills

Experience with retail systems

Tools

POS systems

SAP

Job description

Summary

The Client and Operations Advisor combines client-facing sales and client development with back-of-house operations to ensure a seamless luxury experience and efficient store functionality. This hybrid role supports sales goals, clienteling, after-sales service, inventory management, and operational compliance.

Responsibilities

• Deliver luxury client service across all phases of the client journey and participate in OTO appointments and private client experiences.
• Build and maintain strong client relationships through proactive engagement and clienteling to support store KPIs.
• Handle all sales and after-sales activities including returns, repairs, complaints, and escalation to management as needed.
• Execute cycle counts and annual inventory audits; maintain a clean, organized, and secure stockroom and replenish floor stock.
• Follow operations procedures for consignments, transfers, messenger deliveries, and omnichannel fulfillment; prepare and manage shipments and transfers.
• Support front-of-house presentation and visual merchandising in collaboration with the in-store visual team.

Requirements

• Minimum 3 years of experience in luxury retail with both client service and operations background.
• Proven track record in sales, client development, and escalated customer service situations.
• Experience with retail systems including POS and SAP and prior sales, after-sales, or stock associate experience.
• Strong organizational, time management, communication, and presentation skills; team-oriented and adaptable.
• Ability to work a flexible retail schedule.