Client Onboarding & Solutions Implementation Specialist

iSolved HCM; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

isolved is seeking an Implementation Specialist to guide client onboarding, document processes, and ensure seamless integration into our HCM platform. You will bridge sales and account management while delivering training and support to new clients.

You will coordinate with sales and product teams, handle calendars, respond to inquiries by phone/email/chat, and test applications to fix issues. The role requires strong communication, attention to detail, initiative, and the ability to manage

Qualifications

• High school diploma or equivalent.
• Attention to detail.
• Confident in decision making and the ability to explain processes or choices.
• Initiative.
• Excellent multitasking skills and task management strategies.
• Strong written and verbal communication skills.
• Logic & Analytical testing skills.
• Typing skills.

Responsibilities

• Assist with client onboarding
• Assist with project management tasks
• Resolve customer complaints and issues
• Schedule appointments and maintain calendars
• Warm transfer to their account manager
• Set up proper expectations with the client
• Provide customer service and technical support to customers through incoming calls, emails and chats
• Establish the career site to match the company website
• Ensure client's websites are all set up correctly.
• Incorporate client forms and procedures seamlessly into their account.
• Coordinate with sales and product teams
• Prepare and distribute memos, emails, and reports
• Develop and implement training sessions for new clients
• Handle confidential information with discretion
• Test software applications and systems to identify and fix bugs, performance issues, and other defects.

Skills

Attention to detail

Decision making

Initiative

Multitasking

Communication skills

Analytical testing

Typing skills

Education

High school diploma or equivalent

Job description

isolved is seeking an Implementation Specialist to guide client onboarding, document processes, and ensure seamless integration into our HCM platform. You will bridge sales and account management while delivering training and support to new clients.

You will coordinate with sales and product teams, handle calendars, respond to inquiries by phone/email/chat, and test applications to fix issues. The role requires strong communication, attention to detail, initiative, and the ability to manage