Client Onboarding & Implementations Lead

CVS Health; Saint Paul (MN); On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health in Minnesota seeks an onboarding lead to manage end-to-end client implementation. You will coordinate internal teams, ensure timely go-lives, and transition clients to ongoing account management with a focus on accuracy and client satisfaction.

The role requires 3-5 years in healthcare implementation, strong PM skills, and the ability to drive cross-functional collaboration across operations, IT, and compliance.

Qualifications

• 3-5 years of experience in healthcare implementation or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills, with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (e.g., EDI, claims platforms).
• Adept at problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset and execution and delivery skills.

Responsibilities

• Lead the onboarding process for new clients from contract execution to go-live.
• Serve as the primary point of contact for clients during implementation.
• Develop and manage detailed project plans, timelines, and deliverables.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration, including claims routing and invoicing.
• Conduct onboarding meetings and training with client stakeholders.
• Identify and resolve implementation issues to ensure client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Project management

Communication

Interpersonal skills

Problem solving

Collaboration

Growth mindset

Execution and delivery

Education

Bachelor’s degree preferred or equivalent work experience

Tools

EDI systems

Claims platforms

Healthcare systems

Job description

CVS Health in Minnesota seeks an onboarding lead to manage end-to-end client implementation. You will coordinate internal teams, ensure timely go-lives, and transition clients to ongoing account management with a focus on accuracy and client satisfaction.

The role requires 3-5 years in healthcare implementation, strong PM skills, and the ability to drive cross-functional collaboration across operations, IT, and compliance.