Client Onboarding & Implementations Lead

CVS Health; Little Rock (AR); On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health is expanding its client onboarding team to guide new clients through implementation from contract to go-live. You’ll coordinate with internal teams and serve as the primary liaison, ensuring timely communication and smooth integration of products and services.

The role requires 3–5 years in healthcare onboarding, sharp project management and strong collaboration skills, with experience using EDI and claims platforms. Full-time on-site position with a comprehensive benefits package.

Qualifications

• 3-5 years of experience in healthcare implementation or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (e.g., EDI, claims platforms).
• Adept at problem solving, collaboration and execution.

Responsibilities

• Lead onboarding for new clients from contract execution to go-live.
• Serve as primary client contact during implementation and provide timely updates.
• Develop and manage detailed project plans, timelines and deliverables.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration (claims routing, provider files, reports).
• Conduct onboarding meetings and training with client stakeholders.
• Identify and resolve implementation issues and escalate as needed.

Skills

Project management

Healthcare onboarding

Communication

Stakeholder management

Problem solving

Education

Bachelor’s degree or equivalent

Tools

EDI

Claims platforms

Job description

CVS Health is expanding its client onboarding team to guide new clients through implementation from contract to go-live. You’ll coordinate with internal teams and serve as the primary liaison, ensuring timely communication and smooth integration of products and services.

The role requires 3–5 years in healthcare onboarding, sharp project management and strong collaboration skills, with experience using EDI and claims platforms. Full-time on-site position with a comprehensive benefits package.