Client Onboarding & Implementations Lead

CVS Health; Columbia (SC); On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health in the United States is seeking a full-time Onboarding Project Manager to lead end-to-end client onboarding and implementation, coordinating internal teams, timelines and client communications.

You will manage detailed project plans, drive go-live, ensure regulatory compliance, and transition clients to account management with 3–5 years of healthcare onboarding experience. Bachelor’s degree preferred; 40-hour work week; salary disclosed.

Qualifications

• 3–5 years of experience in healthcare implementation or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (e.g., EDI, claims platforms).
• Adept at problem solving and decision making.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.
• Adept at execution and delivery (planning, delivering, and supporting) skills.

Responsibilities

• Lead the onboarding process for new clients from contract execution to go-live.
• Serve as the primary point of contact for clients during implementation, ensuring clear communication and timely updates.
• Develop and manage detailed project plans, timelines, and deliverables.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration, including claims routing and invoicing.
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues, escalating as needed to ensure client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition clients to account management.

Skills

Project management

Client onboarding

Communication

Healthcare IT

Problem solving

Collaboration

Education

Bachelor's degree or equivalent

Tools

EDI

Claims platforms

PM tools

Job description

CVS Health in the United States is seeking a full-time Onboarding Project Manager to lead end-to-end client onboarding and implementation, coordinating internal teams, timelines and client communications.

You will manage detailed project plans, drive go-live, ensure regulatory compliance, and transition clients to account management with 3–5 years of healthcare onboarding experience. Bachelor’s degree preferred; 40-hour work week; salary disclosed.