Client Onboarding & Implementation Specialist

Coastal Payroll; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) eligibility after 90 days

PTO and holidays

Paid Family Leave

Life and AD&D insurance

FSA options

Voluntary benefits

Employee referral bonuses

Quarterly team events

Job summary

Coastal Payroll Services, Inc. is seeking an Implementation Specialist to join our Implementation team to onboard new clients and ensure accurate data in the isolved platform.

You will train clients, coordinate timelines with internal teams, and maintain ongoing communication on payroll, HR, and time systems. Ideal candidates have payroll knowledge, strong analytical and communication skills, and experience with web-based service tools.

Qualifications

• Knowledge and experience in Payroll.
• Knowledge of payroll taxes at Federal and State level.
• Experience with web-based customer service tools/systems.

Responsibilities

• Setup of new clients in payroll, human resources, within isolved platform
• Verify accuracy of all client and employee data entered prior to going live
• Communicate timelines to client and internal sales and operations teams
• Perform new client training
• Communicate with clients on a regular basis to answer questions related to use of web-based payroll, human resources, and time and attendance systems
• Work hours are in Pacific Time Zone

Skills

Payroll knowledge

Payroll taxes

Customer service

Phone communication

MS Office

Multitasking

Verbal & written

Analytical skills

Isolved

Payroll service bureau experience

Tools

Isolved payroll platform

Job description

Coastal Payroll Services, Inc. is seeking an Implementation Specialist to join our Implementation team to onboard new clients and ensure accurate data in the isolved platform.

You will train clients, coordinate timelines with internal teams, and maintain ongoing communication on payroll, HR, and time systems. Ideal candidates have payroll knowledge, strong analytical and communication skills, and experience with web-based service tools.