Client Onboarding & Implementation Lead

Element Fleet Management Corp.; Owings Mills (MD); Hybrid; USD 76,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid time-off programs

Job summary

Element Fleet Management is seeking an Onboarding Project Manager to lead client implementations from planning through launch at our Owings Mills, MD location. This hybrid role requires coordinating across Sales, Operations, Finance and Customer Service to translate requirements into actionable plans and timely results.

You will manage milestones, risks, and scope, delivering updates to stakeholders and ensuring a smooth, service‑driven transition for clients.

Qualifications

• You have a bachelor’s degree or equivalent business experience.
• You have at least two years of project management experience.
• Experience with change management, coordinating work teams, or driving cross-functional activities.
• You are proficient with Microsoft Word, Excel, PowerPoint, Outlook, and project management tools such as Visio and Microsoft Project.

Responsibilities

• Lead client implementations from planning through successful launch.
• Partner with clients and internal stakeholders to develop implementation strategies, project plans, timelines, milestones, and risk assessments.
• Track deliverables, validate task completion, troubleshoot issues, and ensure adherence to processes and compliance.
• Coordinate with Sales, Operations, Finance, and Customer Service to implement statements of work and contractual terms.

Skills

Project management

Cross-functional work

Change management

Stakeholder communication

MS Office proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Visio

Microsoft Project

Job description

Element Fleet Management is seeking an Onboarding Project Manager to lead client implementations from planning through launch at our Owings Mills, MD location. This hybrid role requires coordinating across Sales, Operations, Finance and Customer Service to translate requirements into actionable plans and timely results.

You will manage milestones, risks, and scope, delivering updates to stakeholders and ensuring a smooth, service‑driven transition for clients.