Client IT Support Technician - Help Desk Specialist
State of Missouri
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Benefits offered by this job
Job summary
The State of Missouri is seeking a Client Support Technician in Nevada, MO to deliver professional technical support for CTS standards. The role focuses on hardware and software support, deployments, inventory, and help desk ticketing, with travel to other state offices as needed.
Essential duties emphasize customer service and clear communication with customers, peers, and management. An Associate degree and 0-3 years IT support experience are typical qualifications; the position is on-site at
Qualifications
- Typical qualifications: Associates degree and 0-3 years of information technology support experience.
- Background handling hardware and software support and operating system basics.
Responsibilities
- Hardware support and deployment within CTS standards.
- Software/application support and issue resolution.
- Handle help desk tickets with prioritization and timely responses.
- Maintain inventory and coordinate with other ITSD teams.
- Communicate effectively with customers, peers, vendors and management.
- Ability to lift equipment up to 50 lbs and travel as needed.
Skills
Education
Tools
Job description
The State of Missouri is seeking a Client Support Technician in Nevada, MO to deliver professional technical support for CTS standards. The role focuses on hardware and software support, deployments, inventory, and help desk ticketing, with travel to other state offices as needed.
Essential duties emphasize customer service and clear communication with customers, peers, and management. An Associate degree and 0-3 years IT support experience are typical qualifications; the position is on-site at
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