Network Support Technician

16th Circuit Court of Jackson County, Missouri; Kansas City (MO); On-site; USD 26,000 - 37,000; Full time

Job summary

Jackson County, Missouri is seeking an IT Help Desk Specialist to respond to front-line user requests in the IT Service Center. The role covers hardware and software installations, troubleshooting, and timely issue resolution.

The ideal candidate will have a High School Diploma or equivalent, three years of related work experience, and CompTIA A+ Certification, plus a valid Missouri driver's license and the ability to pass a drug screen and background check.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of related work experience.
• CompTIA A+ Certification required.
• Valid Missouri driver's license and reliable transportation.
• Pre-employment drug screen and background check required.

Responsibilities

• Respond to user requests via IT Service Center with prompt, courteous support.
• Install and configure desktop applications and operating system software.
• Troubleshoot hardware and software issues and ensure timely resolutions.
• Provide excellent customer service during end-user interactions.

Skills

Customer service

End-user support

Education

High School Diploma or equivalent

CompTIA A+ Certification

Job description

Department: Information TechnologyGrade: 170Salary: $22.96/hourJob Duties:Responsible for responding to requests for assistance by computer users, which are channeled through the IT Service Center, which includes hardware and software installations, modifications, troubleshooting and problem resolutions of the components.Responsible for working directly with end users, providing excellent customer service skills and timely resolution of tasks assigned.Installs and configures desktop applications, client and operating system software and software upgrades on personal computers.Responsible for providing proper telephone etiquette,Minimum Qualifications:Must have a High School Diploma or its equivalent.Three years of related work experience.Must hold a CompTIA: A+ CertificationMust possess/maintain a valid Missouri Driver's license and provide his/her own transportation.Must submit to/pass pre-employment drug screen/background check.