Client Support Technician #7500164

State of Missouri; Nevada (MO); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Defined pension plan

Health insurance

Generous leave and holidays

Zusammenfassung

The State of Missouri is seeking a Client Support Technician in Nevada, MO to deliver professional technical support for CTS standards. The role focuses on hardware and software support, deployments, inventory, and help desk ticketing, with travel to other state offices as needed.

Essential duties emphasize customer service and clear communication with customers, peers, and management. An Associate degree and 0-3 years IT support experience are typical qualifications; the position is on-site at

Qualifikationen

• Typical qualifications: Associates degree and 0-3 years of information technology support experience.
• Background handling hardware and software support and operating system basics.

Aufgaben

• Hardware support and deployment within CTS standards.
• Software/application support and issue resolution.
• Handle help desk tickets with prioritization and timely responses.
• Maintain inventory and coordinate with other ITSD teams.
• Communicate effectively with customers, peers, vendors and management.
• Ability to lift equipment up to 50 lbs and travel as needed.

Kenntnisse

Customer service

Effective communication

Hardware support

Software support

Help desk

Documentation

Team collaboration

Ausbildung

Associates degree

Tools

Active Directory

VPN

BitLocker

Remote software tools

Microsoft Operating Systems

Jobbeschreibung

Job Location:

• The office for this position is located at the DMH Southwest Community Services, 2041 A/B East Hunter St. Nevada, MO 64772.

Why you'll love this position:

If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports Department of Mental Health (DMH); however, you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Technology Services (CTS) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DMH Southwest Community Services Office in Nevada, MO and travel will be required to other State offices supported in the area.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
  
• The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) within Client Technology Services (CTS).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include:

• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Working with other ITSD functional teams.
• Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person.

• Ability to understand client needs and technical requirements and implement solutions.
• Ability to identify and resolve various software issues.
• Ability to respond to changing schedules and priorities.
• Ability to collaborate with co-workers and other professionals.
• Exceptional customer service skills and documentation skills.
• Knowledge/experience in the desktop support area.
• Experience with Microsoft Operating Systems and Applications, Active Directory, remote software tools, hardware support, VPN and BitLocker.
• Ability to work well independently and as part of the team.
• Adequate typing skills.
• Ability to lift computer and printer equipment up to 50lbs.
• Ability to safely use ladders up to 12 feet in height. This includes proper set up, stability maintenance and adherence to safety protocols.
• Ability to travel, operate a motor vehicle and maintain a valid driver's license.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.
• Typical qualifications: Associates degree and 0-3 years of information technology support experience. (Substitutions may be allowed.)

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is Client Support Technician; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions please contact: [e-mail]