Client Tech Support Specialist

State-of-Missour; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

The Office of Administration, Information Technology Services Division (OA-ITSD) is seeking a Client Support Technician to provide professional and technical support to clients in St. Louis, MO.

The role will support the Department of Mental Health and Department of Social Services, with travel to other state offices as needed. Typical duties include hardware and software support, desk-side assistance, and prioritizing help-desk tickets while maintaining excellent customer service and

Qualifications

• Associates degree or equivalent work experience.
• 0-3 years of information technology support experience preferred.
• Ability to lift 50 lbs and perform field visits if required.
• Successful background check results required for employment.

Responsibilities

• Provide hardware and software/application support.
• Handle help desk tickets with prioritization and timely responses.
• Perform hardware deployment and inventory tasks.
• Communicate effectively with customers, vendors, and management.

Skills

Desktop support

Active Directory

Windows OS

VPN

Customer service

Documentation

Typing

Education

Associates degree

Job description

The Office of Administration, Information Technology Services Division (OA-ITSD) is seeking a Client Support Technician to provide professional and technical support to clients in St. Louis, MO.

The role will support the Department of Mental Health and Department of Social Services, with travel to other state offices as needed. Typical duties include hardware and software support, desk-side assistance, and prioritizing help-desk tickets while maintaining excellent customer service and