IT Service Desk Technician — Fast, User-Focused Support

16th Circuit Court of Jackson County, Missouri; Kansas City (MO); On-site; USD 26,000 - 37,000; Full time

Job summary

Jackson County, Missouri is seeking an IT Help Desk Specialist to respond to front-line user requests in the IT Service Center. The role covers hardware and software installations, troubleshooting, and timely issue resolution.

The ideal candidate will have a High School Diploma or equivalent, three years of related work experience, and CompTIA A+ Certification, plus a valid Missouri driver's license and the ability to pass a drug screen and background check.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of related work experience.
• CompTIA A+ Certification required.
• Valid Missouri driver's license and reliable transportation.
• Pre-employment drug screen and background check required.

Responsibilities

• Respond to user requests via IT Service Center with prompt, courteous support.
• Install and configure desktop applications and operating system software.
• Troubleshoot hardware and software issues and ensure timely resolutions.
• Provide excellent customer service during end-user interactions.

Skills

Customer service

End-user support

Education

High School Diploma or equivalent

CompTIA A+ Certification

Job description

Jackson County, Missouri is seeking an IT Help Desk Specialist to respond to front-line user requests in the IT Service Center. The role covers hardware and software installations, troubleshooting, and timely issue resolution.

The ideal candidate will have a High School Diploma or equivalent, three years of related work experience, and CompTIA A+ Certification, plus a valid Missouri driver's license and the ability to pass a drug screen and background check.