Client Intake Specialist - Mental Health Support (Denver)

Colorado Women's Center; Denver (CO); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision insurance

Paid time off

Paid holidays

Sick time

Bonuses

Downtown Denver parking pass

Inspiring mission

Job summary

Colorado Women’s Center is seeking an Intake Coordinator to be the first voice for new clients, answering questions and pairing them with the right clinician. This in-office role is phone-based, client-facing, and part of a supportive, mission-driven team.

You will coordinate appointments, maintain patient records, and ensure HIPAA compliance while collaborating with intake and operations for continuous care. The schedule is full-time, Monday–Friday, in Denver.

Qualifications

• 2+ years in healthcare or mental health intake, client coordination, or phone-based sales.
• Proficiency with Google Workspace.
• Experience with EHR/EMR and CRM systems.
• Experience in mental health, behavioral health, or wellness intake is a plus.

Responsibilities

• Serve as the first point of contact for prospective clients by phone, email, and text.
• Listen with empathy and guide clients to the clinician who fits their needs.
• Schedule and coordinate appointments in client management systems.
• Keep client information and billing details accurate in electronic health records.
• Communicate clearly, professionally, and compassionately in every interaction.
• Work with intake and operations teams to keep care continuous.
• Follow HIPAA confidentiality standards.
• Take part in weekly team meetings and ongoing training.
• Support the Denver office, including property management and day-to-day operations.

Skills

Phone communication

Empathy for clients

Organizational skills

Team player

Reliability

Proactive

Education

Associate or Bachelor's degree

Tools

Google Workspace

EHR/EMR & CRM systems

Job description

Colorado Women’s Center is seeking an Intake Coordinator to be the first voice for new clients, answering questions and pairing them with the right clinician. This in-office role is phone-based, client-facing, and part of a supportive, mission-driven team.

You will coordinate appointments, maintain patient records, and ensure HIPAA compliance while collaborating with intake and operations for continuous care. The schedule is full-time, Monday–Friday, in Denver.