Healthcare Intake Specialist

North Community Counseling Centers, Inc; Columbus (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time off & Holidays

Medical, Dental and Vision Insurance

Possible Monthly Bonus

Job summary

North Community Counseling Centers, Inc. seeks an Intake Specialist to join our front-line administrative team. You will field calls from new patients, schedule appointments with clinicians, collect demographic information for registration, and verify insurance eligibility and benefits.

The role requires strong communication, multi-tasking in a fast-paced environment, and the ability to work with multiple computer-based systems. In-office, full-time, with benefits and occasional bonuses.

Qualifications

• Experience in healthcare intake or front-desk duties preferred.
• Ability to handle confidential information and patient data.
• Strong communication and customer-service skills.
• Experience with scheduling and coordinating appointments is a plus.

Responsibilities

• Coordinates available appointment times and staff with callers.
• Assists in maintaining intake logs
• Collects and reports data to leadership.
• Maintains confidentiality of patient information.
• Discusses patient intake information only among appropriate personnel.
• Maintains good rapport with staff, patients and referral sources.
• Other program related duties as assigned.

Skills

Interpersonal skills

Organizational skills

Initiative

Compassionate and caring demeanor

Excellent written and verbal comms

Work independently

Punctual/Reliable

Multi-tasking

Computer skills

Customer Service experience

Tools

Intake database

Job description

The Intake Specialist position is an administrative position, working within a team. Duties include fielding calls from new patients, scheduling appointments with clinicians, collecting demographic information to complete registration, verification of insurance eligibility and benefits.

Provides front line support to North Community Counseling Centers, Inc. outpatient intake systems through the performance of phone screenings, assigning prospective patients to therapists, assisting occasional walk-in clients, assisting with maintenance of the intake database and monthly reports on intake activity. The ideal candidate will be a self-starter and be able to multi-task while working with minimal supervision. This position provides intake services to callers and walk-ins requesting outpatient mental health services and schedules appointments within intake system. Fast-paced environment requires excellent communication & customer service skills, the ability to organize and multi-task, and work with multiple computer-based systems.

This is a full-time hourly position.

Previous Intake experience is preferred.

Responsibilities:

• Coordinates available appointment times and skills of clinical staff with callers qualifying for services.
• Assists in maintaining intake logs
• Collects and reports data to leadership.
• Maintains the confidentiality of information acquired pertaining to patients, physicians, employees and visitors.
• Discusses patient intake information only among appropriate personnel in appropriately private places.
• Maintains good rapport and cooperative relationships with staff, patients and referral sources.
• Other program related duties as assigned.

Qualifications:

• Interpersonal skills necessary to communicate effectively with referral sources & patients; and to interact effectively with NCCC staff and the public.
• Organizational skills necessary to maintain detailed records and assist in coordinating office practices and procedures.
• Must demonstrate ability to exercise initiative in establishing priorities and accomplishing a wide variety of tasks.
• Compassionate and caring demeanor
• Excellent written and verbal communication skills
• Ability to work independently and take direction
• Punctual/Reliable
• Ability to handle multiple tasks at one time
• Computer skills a must
• Customer Service experience required
• Generous Paid Time off & Holidays
• Medical, Dental and Vision Insurance Coverage
• Possible Monthly Bonus

Job Type: Full-time Mon - Fri.

In office - No remote work

Salary: $18.00 per hour

Experience:

• Healthcare Experience (Required)
• Intake: 1 year (Preferred)
• Customer Service: 1 year (Required)

This job will require you to pass a background check:

• Yes

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.