Intake Coordinator - Denver

Colorado-Women; Denver (CO); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision insurance

PTO

Paid holidays

Sick time

Downtown Denver parking pass

Job summary

Colorado Women’s Center in Denver seeks an Intake Coordinator to be the first voice for prospective clients seeking therapy. You will listen, answer questions, and match clients with the right clinician, while scheduling appointments and keeping records in our EHR/EMR system.

The full-time, in-office role requires empathy, organization, and teamwork in a mission-driven environment. HIPAA confidentiality is essential.

Qualifications

• Experience in healthcare or mental health intake, client coordination, or phone-based sales.
• Proficiency with Google Workspace and common office software.
• Experience with EHR/EMR and CRM systems is a plus.

Responsibilities

• Serve as the first contact for prospective clients by phone, email, and text.
• Listen with empathy and guide clients to the clinician who fits their needs.
• Schedule and coordinate appointments in client management systems.
• Maintain accurate client information and billing details in EHR/EMR.
• Communicate professionally and compassionately in all interactions.
• Support care continuity with Intake and Operations teams.
• Follow HIPAA confidentiality standards.
• Attend weekly team meetings and ongoing training.
• Assist the Denver office with day-to-day operations.

Education

Associate’s or bachelor’s degree in related field

Tools

Google Workspace

EHR/EMR

CRM systems

Job description

Location

This position’s primary place of work is our Denver office at 1764 Platte St., a historic building on Platte Street between Union Station and Lower Highlands. It’s easy to reach on foot, by car, by bike, or by scooter, and it’s within walking distance of some of Denver’s best restaurants.

The Role

As an Intake Coordinator, you are the first voice many women hear when they take the step toward therapy. You listen, answer their questions, and match each new client with the clinician who fits her needs best. This is a phone-based, client-facing role. You work independently and stay closely connected to a supportive, mission-driven team.

What You’ll Do

• Serve as the first point of contact for prospective clients by phone, email, and text
• Listen with empathy and guide clients to the clinician who fits their needs
• Schedule and coordinate appointments in our client management systems
• Keep client information and billing details accurate in our electronic health records
• Communicate clearly, professionally, and compassionately in every interaction
• Work with the Intake and Operations teams to keep care continuous
• Follow HIPAA confidentiality standards
• Take part in weekly team meetings and ongoing training
• Support the Denver office, including property management and day-to-day operations

What Makes You a Strong Fit

• You are warm, grounded, and confident on the phone
• You care about women’s emotional well-being and agency
• You stay organized and focused while managing several tasks at once
• You work well on your own and as part of a team
• You are dependable, communicative, and proactive

Qualifications

• One of the following: 2+ years of experience in healthcare or mental health intake, client coordination, or phone-based sales; or an associate’s or bachelor’s degree in a related field
• Proficiency with Google Workspace
• Experience with EHR/EMR and CRM systems
• Experience in a mental health, behavioral health, or wellness intake setting is a plus

Schedule

Full-time, in office, Monday through Friday, 9:00 am to 5:00 pm.

Compensation and Benefits

Pay range: $22.50–$25 per hour.

• 401(k)
• Medical, dental, and vision insurance
• PTO
• Paid holidays
• Sick time
• BonusesDowntown Denver parking pass
• An inspiring mission in a great work environment

About Colorado Women’s Center

Colorado Women’s Center is a growing mental health practice with offices in Boulder, Denver, Fort Collins, Broomfield, and Longmont. We have been featured in O, The Oprah Magazine and on 9NEWS, and were a 2024 Colorado Companies to Watch award recipient. Our work centers on empowerment, healing, transformation, and equality for women of all ages.

Learn more about our culture, mission, and values:

• Website: coloradowomenscenter.com
• 9NEWS feature: watch the segment
• CWC culture video: vimeo.com/536096799
• Instagram: @coloradowomenscenter
• Facebook: facebook.com/coloradowomenscenter