Mental Health Intake & Care Coordinator

Evergreen Health; Buffalo (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

401k with company match

Paid lunch breaks

Job summary

Evergreen Health in Buffalo, NY is seeking a Program Support Specialist to assist the multidisciplinary treatment team with administrative duties, medical provider and counselor support, and direct patient assistance.

The role includes triaging intakes, scheduling appointments, coordinating referrals, outreach to patients and collateral contacts, and supporting high-risk patients in collaboration with clinical staff.

Qualifications

• Associate degree or a minimum of 2 years of experience in Behavioral Health program/services providing direct care or patient facing administrative support.
• Experience with diverse patient populations; working knowledge of EMRs (Medent); knowledge of medical terminology and experience completing prior authorizations.

Responsibilities

• Serves as supplemental administrative support coverage for the mental health programs, assisting patients presenting for appointments and managing incoming telephone calls.
• Receives, processes, and triages all patient intakes and referrals for Mental Health treatment from within the agency as well as outside referrals.
• Works closely with program director and clinical staff to manage high-risk patients that align with program standards and requirements; accurately schedules intake appointments.
• Provides telephone outreach and other brief interventions to enhance patient motivation for treatment and show rate for scheduled appointments.
• Provides outreach to collateral contacts by telephone with patient's family members and/or treatment providers

Skills

Administrative support

Patient-facing

Bilingual (preferred)

Education

Associate degree or 2 years in Behavioral Health

Tools

Medent EMR

Prior authorizations

Job description

Evergreen Health in Buffalo, NY is seeking a Program Support Specialist to assist the multidisciplinary treatment team with administrative duties, medical provider and counselor support, and direct patient assistance.

The role includes triaging intakes, scheduling appointments, coordinating referrals, outreach to patients and collateral contacts, and supporting high-risk patients in collaboration with clinical staff.