Client Implementations Manager, Banking Solutions

TRS Recovery Services; Lincoln (NE); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays

Mental health support

Living Proof program

Employee Resource Groups

Career growth opportunities

Insurance options

Retirement plan

Job summary

Fiserv is seeking a Manager Client Implementations I to lead a team that installs new applications, delivers updates, and provides initial implementation support for Bank Solutions clients. You will partner with clients, project teams, and leaders to manage priorities, resolve escalations, and improve delivery outcomes.

Responsibilities include resource allocation, coaching, progress tracking, and ensuring projects stay within scope and schedule.

Qualifications

• 6+ years in client-facing implementation or delivery in banking tech.
• 3+ years managing and developing teams.
• 5+ years supporting banking IT services or payment processing.
• Experience managing project resources, utilization planning, status reporting and delivery risks.
• Ability to communicate project status, escalation details, delivery risks and recommended actions to clients and leaders.

Responsibilities

• Allocate resources for client implementations and upgrades.
• Coach and develop implementation associates through hiring support, goal setting and feedback.
• Monitor project status, billable hours, time reporting, travel, expenses and approvals.
• Manage client escalations related to features, timelines and priorities to keep projects within scope.
• Partner with Client Partners and internal teams to support client discovery and issue resolution.
• Evaluate processes and feedback to recommend improvements that increase quality and efficiency.
• Maintain knowledge of Bank Solutions products and implementation procedures.

Skills

Client-facing delivery

Team leadership

Cross-functional collaboration

Education

Bachelor's degree or higher in Computer Science / MIS / Finance

Tools

Workday

Clarity

Concur

ServicePoint

Job description

Fiserv is seeking a Manager Client Implementations I to lead a team that installs new applications, delivers updates, and provides initial implementation support for Bank Solutions clients. You will partner with clients, project teams, and leaders to manage priorities, resolve escalations, and improve delivery outcomes.

Responsibilities include resource allocation, coaching, progress tracking, and ensuring projects stay within scope and schedule.