Program Manager

TRS Recovery Services; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Fiserv in Alpharetta, GA is seeking a Program Manager to coordinate client-facing projects from planning through implementation and completion. You will work closely with Client Success, Relationship Management, Operations, Product, Technology, Service, Implementation, and other teams to align objectives, milestones, and deliverables.

The role requires a Bachelor's degree plus 6+ years of project leadership experience, excellent organization, communication, and problem-solving abilities, and a

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 6+ years of experience supporting or managing projects, implementations, client initiatives, or other cross-functional work.
• 6+ years of experience developing and maintaining project plans, timelines, milestones, risks, issues, dependencies, and action items.

Responsibilities

• Manage assigned client-facing projects and initiatives from planning through implementation and completion.
• Develop and maintain project plans, including milestones, deliverables, timelines, dependencies, risks, and action items.
• Coordinate project activities across Client Success, Relationship Management, Operations, Product, Technology, Service, Implementation, and other functions.
• Facilitate project meetings, status updates, and working sessions to maintain alignment and progress toward objectives.
• Monitor project schedules and deliverables and follow up with stakeholders to ensure commitments are met.

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Program Manager

The Program Manager is responsible for managing and coordinating client-focused projects and initiatives from planning through implementation and completion. This role works closely with internal stakeholders and clients to establish project objectives, coordinate activities, monitor progress, and ensure deliverables are completed according to established timelines and expectations.

Working within the Client Success organization, this individual helps connect project teams, business partners, and clients to support successful execution and a positive client experience. The role requires strong organization, communication, problem-solving, and project management skills, along with the ability to manage multiple priorities and drive accountability across cross-functional teams.

What you will do:

• Manage assigned client-facing projects and initiatives from planning through implementation and completion.
• Develop and maintain project plans, including key milestones, deliverables, timelines, dependencies, risks, and action items.
• Partner with clients and internal stakeholders to understand project objectives, requirements, priorities, and expected outcomes.
• Coordinate project activities across Client Success, Relationship Management, Operations, Product, Technology, Service, Implementation, and other business functions.
• Facilitate project meetings, status updates, and working sessions to maintain alignment and support progress toward project objectives.
• Monitor project schedules and deliverables and follow up with stakeholders to ensure commitments are completed.
• Identify project risks, issues, and dependencies and work with appropriate stakeholders to develop resolution or mitigation plans.
• Escalate project concerns when additional support, resources, or decisions are required.
• Maintain accurate project documentation, status reports, action items, decisions, and project-related communications.
• Provide timely and effective project updates to clients, project teams, and business stakeholders.
• Support changes to project scope, priorities, timelines, and deliverables while maintaining appropriate stakeholder alignment.
• Build effective working relationships with clients and internal business partners.
• Assist with resolving project challenges and coordinating cross-functional activities that impact client outcomes.
• Ensure project deliverables align with established requirements, timelines, and quality expectations.
• Identify opportunities to improve project execution, processes, communication, and the overall client experience.
• Manage multiple assignments and priorities while maintaining effective organization and follow-through.

What you will need to have:

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 6+ years of experience supporting or managing projects, implementations, client initiatives, or other cross-functional work.
• 6+ years of experience developing and maintaining project plans, timelines, milestones, risks, issues, dependencies, and action items.
• Strong working knowledge of project management principles and the project lifecycle.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Demonstrated ability to collaborate effectively with cross-functional teams and business stakeholders.
• Strong problem-solving and analytical capabilities.
• Ability to identify project risks and issues and engage the appropriate stakeholders to support resolution.
• Demonstrated ability to independently manage assigned responsibilities while knowing when to elevate issues or seek additional guidance.

What would be great to have:

• Knowledge of Fiserv's internal processes.
• Experience within financial services, payments, fintech, banking, or technology.
• Experience supporting Client Success, Relationship Management, client service, implementations, or another client-facing function.
• Experience working directly with external clients and internal cross-functional teams.
• Project management training or certification, such as Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent.
• Experience with project management, reporting, collaboration, and productivity tools.
• Experience participating in or leading client status meetings and project reviews.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Indi