Strategic Client Success Lead - FinTech (Hybrid)

FIS; Atlanta (GA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Impact in fintech

Internal career growth

Learning opportunities

Inclusive work environment

Community involvement

Job summary

FIS is seeking a Client Success Manager to drive client satisfaction, adoption, and value realization for financial technology solutions. The role focuses on strategic partnerships, managing health metrics, renewals, and expansion opportunities with senior stakeholders.

You will collaborate with product, sales, and support teams while building lasting relationships and guiding customers to achieve their business goals through product adoption.

Qualifications

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor's degree; relevant previous experience in financial technology services.
• Ability to clearly articulate business value to stakeholders in clients' organizations.
• Knowledge of financial technology industry, products, trends and opportunities.
• Strong analytical skills and experience turning data into insights.

Responsibilities

• Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders.
• Collaborate cross-functionally with product, sales, and support to deliver tailored solutions.
• Build strong relationships with clients and enable value realization across the lifecycle.
• Develop a joint success plan with milestones and measurable KPIs.
• Proactively analyze client health and product usage to mitigate risk and reduce churn.
• Act as a strategic advisor to identify expansion opportunities and influence product roadmaps.
• Capture and communicate expansion recommendations from customer insights to sellers.
• Serve as liaison between product management and clients; coordinate with sales & professional services.

Skills

Client Success

Account Management

Relationship Building

Business Value Articulation

Cross-functional Collaboration

Communication Skills

Education

Bachelor's degree

Tools

Tableau

Job description

FIS is seeking a Client Success Manager to drive client satisfaction, adoption, and value realization for financial technology solutions. The role focuses on strategic partnerships, managing health metrics, renewals, and expansion opportunities with senior stakeholders.

You will collaborate with product, sales, and support teams while building lasting relationships and guiding customers to achieve their business goals through product adoption.