Manager Client Implementations I

TRS Recovery Services; Lincoln (NE); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays

Mental health support

Living Proof program

Employee Resource Groups

Career growth opportunities

Insurance options

Retirement plan

Job summary

Fiserv is seeking a Manager Client Implementations I to lead a team that installs new applications, delivers updates, and provides initial implementation support for Bank Solutions clients. You will partner with clients, project teams, and leaders to manage priorities, resolve escalations, and improve delivery outcomes.

Responsibilities include resource allocation, coaching, progress tracking, and ensuring projects stay within scope and schedule.

Qualifications

• 6+ years in client-facing implementation or delivery in banking tech.
• 3+ years managing and developing teams.
• 5+ years supporting banking IT services or payment processing.
• Experience managing project resources, utilization planning, status reporting and delivery risks.
• Ability to communicate project status, escalation details, delivery risks and recommended actions to clients and leaders.

Responsibilities

• Allocate resources for client implementations and upgrades.
• Coach and develop implementation associates through hiring support, goal setting and feedback.
• Monitor project status, billable hours, time reporting, travel, expenses and approvals.
• Manage client escalations related to features, timelines and priorities to keep projects within scope.
• Partner with Client Partners and internal teams to support client discovery and issue resolution.
• Evaluate processes and feedback to recommend improvements that increase quality and efficiency.
• Maintain knowledge of Bank Solutions products and implementation procedures.

Skills

Client-facing delivery

Team leadership

Cross-functional collaboration

Education

Bachelor's degree or higher in Computer Science / MIS / Finance

Tools

Workday

Clarity

Concur

ServicePoint

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager Client Implementations I

About your role:

As Manager Client Implementations I, you will lead a team that installs new applications, delivers application updates and provides initial implementation support for Bank Solutions clients. You will partner with clients, project teams, product teams and leaders across Fiserv to manage implementation priorities, resolve escalations and improve delivery outcomes. Your work helps clients implement core technology products and integrated solutions with accuracy, clarity and measurable progress.

What you'll do:

• Manage resource allocation for client-facing implementations, upgrades and conversions, including project estimates, demand intake and utilization planning.
• Lead, coach and develop implementation associates through hiring support, goal setting, performance feedback and development planning.
• Monitor team project status, billable hours, time reporting, travel, expenses and administrative approvals using systems such as Workday, Clarity, Concur and ServicePoint.
• Manage client escalations related to technical features, functionality, timelines and priorities to help keep projects within scope, schedule and approved effort.
• Partner with Client Partners, project teams and internal teams to support client discovery, align expectations and coordinate issue resolution.
• Evaluate implementation processes, root-cause findings and client feedback to recommend improvements that increase quality, accuracy and delivery efficiency.
• Maintain current knowledge of Bank Solutions products, integrated solutions, implementation procedures and product functionality to guide client and team decisions.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in client-facing implementation, project delivery or client support roles within banking technology, financial services technology or related IT services.
• 3+ years of experience managing and developing teams.
• 5+ years of experience supporting banking IT services, financial institution technology platforms or related payment and processing environments.
• Experience managing project resources, utilization planning, status reporting and delivery risks across multiple client-facing projects.
• Experience using metrics, client feedback and issue trends to evaluate team performance and improve implementation outcomes.
• Ability to communicate project status, escalation details, delivery risks and recommended actions to clients, associates and leaders.
• Bachelor's degree or higher in Computer Science, Management Information Systems, Finance, Accounting, Business or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Knowledge of Automated Clearing House processing.
• Experience with Workday, Clarity, Concur or ServicePoint.
• Experience supporting core banking products, surround solutions or product integrations.
• Experience completing root-cause analysis and recommending process improvements for recurring client or delivery issues.

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchas