Client Growth & Relationships Manager

Asplundh Careers; Almont (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Asplundh Tree Expert, LLC is seeking a Client Manager to develop and maintain relationships with clients, ensuring renewal, retention, growth, and profitability. You will work with production staff to deliver safe, efficient services and monitor SLAs, quality, and financial performance.

This role reports to the Branch Manager, requires 3–5 years in operations or customer relations, travel to client sites, and strong communication.

Qualifications

• Minimum of a high school diploma or GED.
• Bachelor’s degree in business or a related field preferred.
• 3-5 years of experience in operations, customer service, or related field.
• Willingness to travel to offices and client locations, with after-hours events when necessary.
• Strong accountability, judgment, and decision-making within established precedents.
• Excellent interpersonal and conflict resolution skills; strong oral and written communication.
• Familiar with operational concepts, practices, and ability to sell landscape enhancements.
• Highly organized with strong follow-up abilities and excellent computer skills.

Responsibilities

• Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.
• Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
• Conducts regular business reviews with clients to assess expectations and performance; documents goals.
• Identifies, estimates and presents opportunities for new business and enhancements.
• Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
• Works with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
• Effectively manages and completes the client transition from the Sales Team to the Operations Team.
• Ensures familiarity with each job’s specifications and maintains a solid communication plan; coordinates with production on schedules and billing.
• Provides client feedback to the Operations Team to facilitate change or corrective action.
• Partners with Project Management to organize client requests and operational procedures on property sites; schedules regular meetings with Supervisors and Team members.

Skills

Client relationship management

Communication skills

Organization

Conflict resolution

Negotiation

Account management

Travel readiness

Education

High school diploma or GED

Bachelor’s degree in business

Job description

Asplundh Tree Expert, LLC is seeking a Client Manager to develop and maintain relationships with clients, ensuring renewal, retention, growth, and profitability. You will work with production staff to deliver safe, efficient services and monitor SLAs, quality, and financial performance.

This role reports to the Branch Manager, requires 3–5 years in operations or customer relations, travel to client sites, and strong communication.