Client Growth Leader – Water & Wastewater (DC Metro)

Brown and Caldwell, Inc.; Alexandria (VA); Hybrid; USD 117,000 - 191,000; Full time

Benefits offered by this job

Comprehensive benefits

Performance-based bonus eligibility

Tuition reimbursement

Paid time off

Job summary

Brown and Caldwell seeks a seasoned Client Service Manager to lead development and delivery of municipal water, wastewater, and stormwater projects in the DC Metro area. You will drive strategic client growth, oversee client relations, and coordinate a cross-functional team to expand services and profitability.

As a key member of the leadership team, you will shape client strategy, lead pursuits, and ensure alignment between project delivery and client messaging, while mentoring team members and

Qualifications

• Typically, a minimum of 10 years in environmental engineering and consulting with marketing/business development responsibilities.

Responsibilities

• Own and execute a multi-year client growth strategy aligned with BC and client objectives.
• Develop and advance the client business case, including revenue targets.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with leadership.
• Build and lead a high-performing Client Service Team.
• Coordinate resources across business lines and engage SMEs.
• Mentor developing team members and expand client relationships.
• Translate client insights into actionable growth strategies.
• Execute structured client engagement plans (≥20% client-facing time).
• Serve as Sales Leader on key pursuits; develop win strategies.

Skills

Client portfolio management

Strategic growth planning

Relationship expansion

Pursuit leadership

Executive communication

Risk management

Digital tools/data systems

Leadership and mentoring

Education

Bachelor's degree in engineering/science/business/sales

MS degree in related engineering field

Professional registration in VA/DC preferred

Tools

Proposal writing software

CRM systems

Job description

Brown and Caldwell seeks a seasoned Client Service Manager to lead development and delivery of municipal water, wastewater, and stormwater projects in the DC Metro area. You will drive strategic client growth, oversee client relations, and coordinate a cross-functional team to expand services and profitability.

As a key member of the leadership team, you will shape client strategy, lead pursuits, and ensure alignment between project delivery and client messaging, while mentoring team members and