Strategic Client Growth Manager - Municipal Water

Brown and Caldwell; Columbia (MD); Hybrid; USD 104,000 - 142,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Paid time off and parental leave

Paid holidays

Tuition reimbursement

Disability and life insurance

Job summary

Brown and Caldwell in Maryland seeks a primary Client Service Manager for strategic municipal clients, leading as the main contact and trusted advisor. You will strengthen relationships, translate client needs into outcomes, and expand service offerings through innovative, integrated solutions.

You will collaborate with project managers, technical leaders, and delivery teams to support planning through program management across water, wastewater, stormwater, and related infrastructure.

Qualifications

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify opportunities and contribute to pursuit strategy development.
• Proficiency in developing and maintaining client relationships across levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and expansion into adjacent services.
• Demonstrated collaboration within multidisciplinary teams.
• Experience with proposal support and pursuit participation.
• Familiarity with governance, risk management, and decision-support practices.
• Proficiency in facilitation, communication, and presentation skills.

Responsibilities

• Support administration and performance of the client portfolio to achieve business outcomes.
• Serve as an active CST member for Type I/II clients and contribute as needed.
• Contribute to development of 1-, 3-, and 5-year client growth milestones.
• Build a track record of profitable assignments within market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Support delivery decisions with growth and business-case thinking.
• Maintain accurate client data in BC information systems (e.g., WS+).
• Engage SMEs and Delivery leaders to broaden service impact.
• Expand client relationships across functions and levels; gather market intelligence.
• Maintain regular client engagement (~20% of time).
• Identify emerging risks affecting client performance or BC exposure.
• Adapt and execute additional assignments as needs evolve.

Skills

Client relationship management

Project leadership

Market research

Proposal support

Communication & presentation

Cross-functional collaboration

Education

Bachelor's degree in engineering, science, business, sales, or equivalent experience

Job description

Brown and Caldwell in Maryland seeks a primary Client Service Manager for strategic municipal clients, leading as the main contact and trusted advisor. You will strengthen relationships, translate client needs into outcomes, and expand service offerings through innovative, integrated solutions.

You will collaborate with project managers, technical leaders, and delivery teams to support planning through program management across water, wastewater, stormwater, and related infrastructure.