Strategic Client Leader – Water/Wastewater (Hybrid)

Brown and Caldwell, Inc.; Rocky Hill, West Hartford, New Haven (CT, CT, CT); Hybride; USD 117 000 - 191 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision

Disability insurance

Life insurance

Employee assistance program

Paid time off

Parental leave

Paid holidays

401(k) retirement savings plan with-em

Performance-based bonus eligibility

Employee referral bonuses

Tuition reimbursement

Pet insurance

Long-term care insurance

Résumé du poste

Brown and Caldwell seeks a Client Service Manager to lead strategic growth for municipal water, wastewater, and stormwater projects from our Connecticut office. The role combines client leadership with project oversight, guiding pursuit efforts and delivering profitable portfolio performance.

The CSM will build and mentor a client service team, align resources across lines, and translate market intelligence into growth plans.

Qualifications

• Minimum 10 years of experience in environmental engineering and consulting with progressive responsibilities including marketing and business development.
• Experience within municipal water, wastewater and/or stormwater sectors is preferred.
• Proven ability to translate client needs into growth strategies and drive cross-functional execution.

Responsabilités

• Own and execute a multi-year client growth strategy aligned with BC and client objectives.
• Lead client engagement plans with minimum 20% client-facing time and supervise CST performance.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor team members and drive cross-functional collaboration for project delivery.
• Serve as sales leader on key pursuits and develop win strategies.
• Maintain accurate client data and governance between CSM and PM roles.

Connaissances

Client relationship management

Strategic growth planning

Pursuit leadership

Cross-functional leadership

Sales leadership

Mentoring / team leadership

Formation

Bachelor's degree in engineering, science, business, or equivalent

Description du poste

Brown and Caldwell seeks a Client Service Manager to lead strategic growth for municipal water, wastewater, and stormwater projects from our Connecticut office. The role combines client leadership with project oversight, guiding pursuit efforts and delivering profitable portfolio performance.

The CSM will build and mentor a client service team, align resources across lines, and translate market intelligence into growth plans.