Strategic Municipal Client Leader

Brown and Caldwell, Inc.; Columbia (MD); On-site; USD 95,000 - 129,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Parental leave

Job summary

Brown and Caldwell, Inc. seeks a Client Service Manager to lead strategic municipal relationships in Maryland. You will partner with CSTs, translate client needs into value, and drive growth through innovative, integrated solutions.

Expect to collaborate across disciplines, manage client data, and guide long-term engagement plans. A strong background in environmental engineering and municipal utilities is essential, with a proven record of expanding services.

Qualifications

• Minimum 5 years in environmental engineering/consulting with marketing and business development.
• Knowledge of the Maryland and DC Metro water/wastewater market is preferred.
• Experience serving municipal utilities and leading client engagements.

Responsibilities

• Serve as primary Client Service Manager for strategic municipal clients in Maryland.
• Develop and execute client growth strategies and expand service offerings.
• Lead client engagement activities to build long-term partnerships.
• Maintain accurate client data and collaborate with CSTs.
• Identify risks and support pursuit strategy and go/no-go decisions.
• Balance billable and non-billable time while achieving portfolio targets.

Skills

Client relationships

Strategic thinking

Proposal support

Stakeholder engagement

Presentation skills

Team collaboration

Market research

Delivery leadership

Education

Bachelor's degree in Engineering/Science/Business

Job description

Brown and Caldwell, Inc. seeks a Client Service Manager to lead strategic municipal relationships in Maryland. You will partner with CSTs, translate client needs into value, and drive growth through innovative, integrated solutions.

Expect to collaborate across disciplines, manage client data, and guide long-term engagement plans. A strong background in environmental engineering and municipal utilities is essential, with a proven record of expanding services.