Client-Focused Service Operations Lead

Distro; Duluth (GA); Presencial; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Retirement Plan

Paid

Resumo da oferta

Vensure Employer Solutions in Duluth, Georgia is seeking a Service Operations Supervisor to manage client relationships, oversee payroll processing and tax-related activities, and coordinate user setup and training. This on-site role emphasizes accurate payroll delivery, timely issue resolution, and ongoing collaboration with internal teams.

The position requires strong communication, leadership, and problem-solving abilities, with a focus on maintaining high service levels and adherence to

Qualificações

• High School Diploma and relevant payroll/HR experience required.
• Experience with PEO/ASO/HCM is preferred.
• Experience supervising payroll/HR operations.

Responsabilidades

• Act as the primary contact for assigned group of clients.
• Coordinate client payroll setup and training for web-based payroll and reporting platforms.
• Facilitate client retention efforts and coordinate with internal teams.
• Monitor payroll processing and resolve errors to ensure accuracy.
• Provide guidance on state and federal payroll reporting requirements.
• Lead client meetings to review escalated issues and discuss account status.
• Collaborate with managers to implement changes and drive performance improvements.
• On-site attendance is essential for secure access and collaboration.

Conhecimentos

Client relationship management

Payroll processing

Communication

Time management

Team leadership

Problem solving

Formação académica

High School Diploma

2+ years PEO/ASO/HCM experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Vensure Employer Solutions in Duluth, Georgia is seeking a Service Operations Supervisor to manage client relationships, oversee payroll processing and tax-related activities, and coordinate user setup and training. This on-site role emphasizes accurate payroll delivery, timely issue resolution, and ongoing collaboration with internal teams.

The position requires strong communication, leadership, and problem-solving abilities, with a focus on maintaining high service levels and adherence to