Client-Focused Inside Sales & Orders Specialist

N.B. Handy Company; Garner (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

N.B. Handy Company in Garner, North Carolina, is seeking a branch support associate to assist customers by phone or at the counter, following direction from a Branch Manager.

The role emphasizes order fulfillment, quotes, pricing, and coordinating with sales, logistics, and internal teams to keep projects moving. You will prepare bids, handle purchase orders, address backorder updates, maintain documentation, and provide basic product technical support.

Qualifications

• High school diploma or GED; 1–2 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist customers by phone or at the counter with emphasis on order fulfillment.
• Support sales with quotations, pricing, project documentation, order entry, and logistics.
• Provide basic product technical support and maintain literature and submittals in the branch.
• Maintain outbound call schedule to obtain sales and follow up on bids.
• Prepare bids for projects and material requests with detailed charges advised.
• Communicate with internal functions and suppliers to respond to customer needs and backorder statuses.
• Occasionally pull customer orders from the warehouse and travel for meetings/training as required.

Skills

Customer rapport

Organization

Verbal & written communication

Integrity & social skills

Problem solving

Self-motivation

Team player

Math basics

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

N.B. Handy Company in Garner, North Carolina, is seeking a branch support associate to assist customers by phone or at the counter, following direction from a Branch Manager.

The role emphasizes order fulfillment, quotes, pricing, and coordinating with sales, logistics, and internal teams to keep projects moving. You will prepare bids, handle purchase orders, address backorder updates, maintain documentation, and provide basic product technical support.