Customer Care & Order Fulfillment Specialist

USA MOT Motion Industries, Inc.; Lumberton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. The role is based in Lumberton, NC, and supports order entry, quotes, and customer inquiries with a focus on accuracy and service.

Key duties include handling orders by multiple channels, negotiating prices within set parameters to influence gross profit, and maintaining strong customer relationships to encourage repeat business.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Strong communication and multitasking abilities.
• Moderate computer skills; knowledge of business systems helpful.

Responsibilities

• Fulfill customer orders accurately and respond to inquiries.
• Take orders via phone, fax, email, or walk-in; provide quotes.
• Negotiate price within parameters to influence gross profit.
• Build customer relationships to drive repeat business.
• Ensure inventory levels are maintained and source products as needed.
• Determine cost-effective shipping methods and expedite backorders.
• Coordinate with Account Representatives to ensure satisfaction.
• Process returns and prepare orders for shipment.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. The role is based in Lumberton, NC, and supports order entry, quotes, and customer inquiries with a focus on accuracy and service.

Key duties include handling orders by multiple channels, negotiating prices within set parameters to influence gross profit, and maintaining strong customer relationships to encourage repeat business.