Customer-Focused Inside Sales Specialist

Handy Distribution; Garner (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Handy Distribution in Garner, NC is seeking a customer service/order entry associate to support the branch and sales team. You will assist customers by phone and at the counter, handle quotations, pricing, and project documentation, and enter orders for delivery or direct ship POs from manufacturers.

You will also communicate backorder statuses and collaborate with internal teams to resolve inquiries. The role emphasizes strong communication, organization, and problem-solving skills in a

Qualifications

• High school diploma or GED; 1–2 years related experience.
• Equivalent combination of education and experience.
• Familiarity with order entry, pricing, and quotations.

Responsibilities

• Assist customers on the phone or at the counter with order fulfillment.
• Support sales team with quotations, pricing, project documentation, order entry, order processing, logistics and support product and program questions.
• Assist internal customers with documentation, problem sales ticket resolution, and pricing.
• Enter and process orders to create delivery tickets or direct ship POs for non-stock materials.
• Inform contractors of backorder situations and shipment estimates.
• Coordinate with internal functions and suppliers to respond to customer inquiries.
• Maintain literature and submittals in the branch.
• Provide basic product technical support to customers.

Skills

Customer service

Order processing

Quotations

Pricing

Microsoft Office

Communication

Problem solving

Organization

Education

HS diploma/GED

1–2 years related experience

Tools

Microsoft Office

Job description

Handy Distribution in Garner, NC is seeking a customer service/order entry associate to support the branch and sales team. You will assist customers by phone and at the counter, handle quotations, pricing, and project documentation, and enter orders for delivery or direct ship POs from manufacturers.

You will also communicate backorder statuses and collaborate with internal teams to resolve inquiries. The role emphasizes strong communication, organization, and problem-solving skills in a