Client-Focused HR Solutions Specialist

ADP, Inc.; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

ADP is hiring a Human Resources Solution Specialist to serve as the primary contact for Comprehensive HR clients, handling service requests for ADP's WorkForce Now (WFN) HR technology solution and ensuring an outstanding client experience.

In a metrics-driven, collaborative environment, you will educate clients on ADP products, propose best practices, and adapt to changing policies while maintaining high client satisfaction.

Qualifications

• 2+ years of client/service experience.
• Degree not required; relevant experience acceptable.
• Military experience considered.

Responsibilities

• Be a Trusted Advisor and Problem Solver, delivering solutions and positive outcomes for clients and ADP.
• Educate clients and provide product recommendations based on ADP services knowledge.
• Flex and adapt in a structured, multi-tasking environment with prompt follow-up.
• Succeed by prioritizing inquiries and staying up-to-date on ADP policies and offerings.

Skills

Client service

Communication

Problem solving

Time management

Education

Bachelor's degree not required

Job description

ADP is hiring a Human Resources Solution Specialist to serve as the primary contact for Comprehensive HR clients, handling service requests for ADP's WorkForce Now (WFN) HR technology solution and ensuring an outstanding client experience.

In a metrics-driven, collaborative environment, you will educate clients on ADP products, propose best practices, and adapt to changing policies while maintaining high client satisfaction.