Dedicated HR Solutions Specialist

adpinternalcareers; El Paso (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Inclusion culture

BRG networking opportunities

Career growth opportunities

Ongoing training and mentorship

Best-in-class benefits starting Day 1

Volunteer time off

Job summary

ADP is seeking a Human Resources Solution Specialist to serve as the primary point of contact for Comprehensive HR clients, handling service requests for the WorkForce Now HR technology solution. You will collaborate with Resource Managers, Payroll, Benefits Specialists, and vendors to ensure a seamless client experience.

Your role focuses on helping clients, delivering clear communication, and maintaining high satisfaction scores in a fast-paced, metrics-driven environment.

Qualifications

• 2+ years of client and/or service experience.
• Experience with HR technology support is a plus.
• Strong communicator who can explain complex topics clearly.

Responsibilities

• Be a Trusted Advisor and Problem Solver. Proactively seek answers and solutions for clients and ADP, and initiate regular outbound communication to prevent issues.
• Educate and provide recommendations using ADP products and services to help clients understand value and best practices.
• Flex and Adapt: thrive in a structured, metrics-driven call center, manage priorities, multi-task, and stay up-to-date with ADP policy changes.

Skills

Client service

Communication

Problem solving

Education

Not required college degree

Tools

ADP WorkForce Now

Job description

ADP is hiring aHuman Resources Solution Specialist.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and work on their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution. You carry the weight of ADP'sservice reputation andclient satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help your clients. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions, and you will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience. Our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport,establishestrust,and shines with professionalism.Over the phoneand in writing, your communication style is clear and easy for our clients to understand andtake actionon. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver.You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.

Educate and Provide Recommendations. You will leverage your ADP productandservices knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Flex and Adapt.You thrive in a structured environment that requires setting priorities, organizingyour day,multi-task,changing direction,and providing promptfollow-up.Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and stayingup-to-dateon ADP and external policy changes.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• 2+ years of client and/or service experience

A college degree is great but not required. What's more important is having the skills to do the job. O ther acceptable experiences could include:

• Experience noted above,OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE:

Preferred Qualifications

• Payroll CertificationsincludingFundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belongby joining one of our Business Resource Groupstoconnect globally with networks and allies who share common interests and experiences.
• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learnthrough ongoingtraining, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backand generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.