Financial Center Leader: Elevate Client Experience

Bank of America; San Jose (CA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Annual discretionary plan

Job summary

Bank of America is seeking a capable leader to manage a financial center and its team. You will drive client-focused service, foster a risk-aware culture, and role-model performance through coaching and structured routines.

This position requires weekend/extended hours and the ability to work at multiple centers within a reasonable distance. The role emphasizes talent development, client engagement, and operational excellence, with compensation in the posted annual pay range and benefits

Qualifications

• Minimum of leadership experience demonstrated through coaching, mentoring or managing a work team.
• Strong work ethic with results-driven mindset and client focus.
• Ability to learn and adapt to new information and technology platforms.
• Experience in financial services or customer-focused environments is a plus.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic, routes clients, and fosters client retention.
• Drives business results through management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.

Skills

Leadership experience

Coaching

Customer service

Management

Team building

Performance management

Education

High School Diploma / GED

Job description

Bank of America is seeking a capable leader to manage a financial center and its team. You will drive client-focused service, foster a risk-aware culture, and role-model performance through coaching and structured routines.

This position requires weekend/extended hours and the ability to work at multiple centers within a reasonable distance. The role emphasizes talent development, client engagement, and operational excellence, with compensation in the posted annual pay range and benefits