Client-Focused Benefits Account Coordinator

AON PLC; Warrington Township (Bucks County); On-site; USD 46,500 - 74,400; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Job summary

NFP, an Aon company, is seeking an administrative professional to support the Account Management team with renewals, enrollments, and implementations.

This role provides broad exposure to employee benefits operations, including proposal preparation, client meeting support, eligibility and billing issue resolution, 5500 administration, data management, and ongoing interaction with clients, carriers, and vendors to build industry knowledge.

Qualifications

• Undergraduate degree required.
• 1–2 years benefits experience.

Responsibilities

• Gains exposure to clients and carrier contacts; attends meetings and calls, does not take active role.
• Collaborate with Account Executives to prepare insurance company proposal requests and spreadsheet results, benefits and rates.
• Reviews client documents and summary of benefits and coverage for accuracy under the direction of more senior team members.
• Creates and maintain client files in accordance with office procedures.
• Answers administrative questions from clients and/or insurance company personnel such as ID card request, claims or billing questions.
• May have direct contact with vendors or clients for clerical and administrative assistance.
• May have direct contact with clients for open enrollments administration, as a support to the Account Executives.
• Assist Account Executives in preparing insurance company proposal requests and spreadsheeting proposals.
• Assist Account Teams in their preparation for client meetings by reviewing presentations for grammar, verification of rates and benefits and ensuring formatting is appropriate.
• Coordinate client mailings, communications or packets related to Open Enrollment, as directed by the Account Executives.
• Complete and process group applications and Broker of Record letters, as directed by the Account Executives.
• Create and maintain client calendar, remind more senior team members of important dates to ensure completion of pending items and future deliverables.
• Assists in research of questions regarding benefits and vendor/carrier products and services.
• Enrollment fulfillment during renewal and new business onboarding process.
• Assist Account Executives in the gathering of form 5500 information, maintain 5500 calendar and tracker, get in touch with carriers when needed.
• Assist Account Executives with client projects such as implementation of new business, open enrollment process, non-discrimination testing, etc.
• Assists with problem resolution on claims, billing and eligibility issues with carriers.
• Build and maintain files and client data; maintain client data in Salesforce, as advised by Account Executives.
• Attend seminars and classes related to the department and participate in training regarding carrier products and systems.

Skills

Excel

PowerPoint

Independent worker

Time management

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

NFP, an Aon company, is seeking an administrative professional to support the Account Management team with renewals, enrollments, and implementations.

This role provides broad exposure to employee benefits operations, including proposal preparation, client meeting support, eligibility and billing issue resolution, 5500 administration, data management, and ongoing interaction with clients, carriers, and vendors to build industry knowledge.