Senior Client Relations & Benefits Advisor

NFP, an Aon company; Norwell (MA); On-site; USD 55,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

PTO and holidays

401(k) with match

Health & wellness programs

Job summary

NFP, an Aon company, is hiring an Account Manager II to deliver exceptional client experiences across benefits administration and risk management. You will steward a portfolio of clients, serving as the primary contact and coordinating with senior teammates to ensure accurate proposals, renewals, and service delivery.

The role blends technology with personalized client service, requiring strong Excel and PowerPoint skills, effective communication, and the ability to build lasting relationships

Qualifications

• Associates degree (or equivalent); BA/BS preferred.
• 2-3+ years client service or related industry experience.
• Appropriately licensed or able to obtain licensing if required.

Responsibilities

• Prepare RFPs to carriers and track results.
• Review contracts and benefit summaries for accuracy.
• Maintain client files per office procedures.
• Respond to client and insurer questions on ID cards, claims, and billing.
• Develop ongoing client relationships with senior team members.
• Coordinate with carrier representatives to recommend products.
• Review RFPs and insurance analyses; participate in negotiations.
• Draft renewal presentations.
• Create and update benefits guides and client education resources.
• Conduct annual client compliance audits using NFP portal.
• Attend to client requests related to products or services.
• File Form 5500 and seek assistance as needed.
• Participate in client projects like open enrollment and implementations.
• Create monthly/quarterly/annual client reports.
• Distribute newsletters and content for clients.
• Assist in creating corporate wellness programs.

Skills

Benefits administration

Healthcare Reform

Excel

PowerPoint

Public speaking

Time management

Communication

Education

Associates degree or equivalent

BA/BS preferred

Tools

Microsoft Excel

PowerPoint

Job description

NFP, an Aon company, is hiring an Account Manager II to deliver exceptional client experiences across benefits administration and risk management. You will steward a portfolio of clients, serving as the primary contact and coordinating with senior teammates to ensure accurate proposals, renewals, and service delivery.

The role blends technology with personalized client service, requiring strong Excel and PowerPoint skills, effective communication, and the ability to build lasting relationships