Client Success Manager - Insurance & Benefits

NFP, an Aon company; Norwell (MA); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Job summary

NFP, an Aon company, is a leading risk, retirement and talent solutions advisor. We are seeking an Account Manager to manage a portfolio of clients, handling complex tasks in compliance, finance and marketing while delivering exceptional service.

You will be the primary client contact, collaborating with multiple operations teams to ensure satisfaction and loyalty. Be part of a dynamic team that values proactive service, accuracy, and strong collaborative skills, with opportunities to contribute

Qualifications

• Associates degree or equivalent experience; BA/BS preferred.
• More than 3 years of client service experience in the industry.
• Appropriately licensed or ability to obtain licensing if required.

Responsibilities

• Prepare and send RFPs to insurance carriers and summarize results.
• Review contracts, benefit plan summaries, and carrier documents for accuracy.
• Build and maintain client files and respond to client or insurer inquiries.
• Develop relationships with clients and with carrier representatives.
• Assist with renewal presentations and client education resources.
• Contribute to client project implementations and enrollment processes.

Skills

Benefits administration

Healthcare Reform

Time management

Follow-up

Communication

Public speaking

Education

Associates degree

BA/BS preferred

Tools

Microsoft Excel

PowerPoint

Job description

NFP, an Aon company, is a leading risk, retirement and talent solutions advisor. We are seeking an Account Manager to manage a portfolio of clients, handling complex tasks in compliance, finance and marketing while delivering exceptional service.

You will be the primary client contact, collaborating with multiple operations teams to ensure satisfaction and loyalty. Be part of a dynamic team that values proactive service, accuracy, and strong collaborative skills, with opportunities to contribute