Client-Focused Banking Associate

JP Morgan Chase; Michigan; On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to provide welcoming, attentive service and to help clients meet their financial goals. You will learn and use Chase Mobile App and online banking tools to support everyday transactions and new accounts in a busy branch environment.

You will build trusted relationships, educate clients on products, and collaborate with the team to deliver an exceptional customer experience while complying with all policies and banking regulations.

Qualifications

• Ability to put clients first and exceed expectations with friendly service.
• Ability to build trusted relationships and show genuine care.
• Ability to explain products and guide clients effectively.
• Ability to resolve issues promptly with attention to detail.
• Willingness to work as part of a team to deliver seamless service.
• Ability to learn banking products and procedures quickly.

Responsibilities

• Create a welcoming branch environment and greet clients; manage lobby flow with a tablet and scheduling.
• Open new accounts and maintain existing ones while following policies and regulatory requirements.
• Assist clients with day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build client relationships by listening, asking questions, and sharing product knowledge with the team.
• Handle branch operations and cash devices in line with bank policies.

Skills

Client service

Relationship building

Communication

Issue resolution

Team collaboration

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to provide welcoming, attentive service and to help clients meet their financial goals. You will learn and use Chase Mobile App and online banking tools to support everyday transactions and new accounts in a busy branch environment.

You will build trusted relationships, educate clients on products, and collaborate with the team to deliver an exceptional customer experience while complying with all policies and banking regulations.