Client-Focused Banker & Financial Solutions Pro

JPMorganChase; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and leverage digital banking tools to meet financial goals. You’ll represent our brand with hospitality and build trusted relationships at the branch.

Your work involves guiding customers through everyday banking, opening accounts, and using Chase Mobile App and Chase.com to enhance their experience while complying with policies and regulations.

Qualifications

• Client service experience or comparable experience.
• Ability to greet clients and deliver attentive service.
• Familiarity with using digital banking tools and technology.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Strong communication

Relationship building

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and leverage digital banking tools to meet financial goals. You’ll represent our brand with hospitality and build trusted relationships at the branch.

Your work involves guiding customers through everyday banking, opening accounts, and using Chase Mobile App and Chase.com to enhance their experience while complying with policies and regulations.