Client-Focused Banker: Build Relationships & Tech Solutions

Testing Site - JPMC; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, attentive service and help clients with transactions, new accounts, and digital tools. You will greet clients, manage lobby flow, and connect them with specialists to achieve their financial goals.

You will educate customers on Chase Mobile App and online banking, build trusted relationships, and work collaboratively to ensure a seamless, high‑quality client experience across channels.

Qualifications

• Ability to put clients first and exceed their expectations, delivering attentive and friendly service.
• Ability to build trusted relationships through genuine care and concern.
• Ability to engage clients with clear, polite communication to understand and help.
• Ability to resolve client issues quickly with attention to detail.
• Ability to elevate the client experience by teamwork and sincere service.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby traffic, and scheduling meetings.
• Exceed client expectations while assisting with day-to-day transactions and opening new accounts.
• Educate clients on Chase Mobile App, Chase.com, and ATMs to meet banking needs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations, including cash devices, while adhering to policies and procedures.

Skills

Client-first service

Relationship building

Communication skills

Team collaboration

Product learning quickly

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, attentive service and help clients with transactions, new accounts, and digital tools. You will greet clients, manage lobby flow, and connect them with specialists to achieve their financial goals.

You will educate customers on Chase Mobile App and online banking, build trusted relationships, and work collaboratively to ensure a seamless, high‑quality client experience across channels.