Client-Focused Banker & Financial Solutions

JPMorgan Chase; Troy (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences and hospitality at the branch. You will greet clients, open accounts, and guide them through digital banking tools while adhering to regulatory requirements and bank policies.

You will build trusted relationships by listening attentively, understanding client needs, and offering suitable products and solutions. Collaboration with team members is essential to achieving branch goals.

Qualifications

• Ability to put clients first and deliver attentive, friendly service.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues quickly with attention to detail.
• Ability to elevate the client experience through teamwork.
• Ability to quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and service existing ones while following policies and regulations.
• Assist clients with day-to-day banking using self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations and cash handling in accordance with bank policies.

Skills

Customer service

Relationship building

Communication

Empathy

Team collaboration

Product knowledge

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences and hospitality at the branch. You will greet clients, open accounts, and guide them through digital banking tools while adhering to regulatory requirements and bank policies.

You will build trusted relationships by listening attentively, understanding client needs, and offering suitable products and solutions. Collaboration with team members is essential to achieving branch goals.