Client-Focused Banker: Build Relationships & Tech Solutions

Aumni; Homestead (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality-forward service, foster trusted client relationships, and promote Chase’s digital banking tools in a busy branch environment.

You will greet clients, guide them through routine transactions, support account openings, and collaborate with teammates to achieve branch goals while upholding regulatory standards and Chase policies.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships.
• Ability to learn products, services, and procedures quickly.
• Strong communication and problem-solving skills.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Communication

Relationship building

Cash handling

Regulatory compliance

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

ATMs

Job description

Chase is seeking an Associate Banker to deliver hospitality-forward service, foster trusted client relationships, and promote Chase’s digital banking tools in a busy branch environment.

You will greet clients, guide them through routine transactions, support account openings, and collaborate with teammates to achieve branch goals while upholding regulatory standards and Chase policies.