Client-First Relationship Banker

JPMorgan Chase & Co.; Kendallville (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Chase, a JPMorgan Chase & Co. branch, seeks an Associate Relationship Banker to welcome clients, understand financial needs, and provide thoughtful solutions using banking products and digital tools.

You will build lasting relationships, conduct in-branch and phone conversations, and collaborate with specialists to deliver a seamless client experience while adhering to risk and regulatory requirements.

This role requires a high school diploma and weekend/evening hours; college degree is preferred.

Qualifications

• 1+ year of sales experience in Retail Banking, Financial Services, or related industries.
• Ability to create memorable experiences for clients.
• Excellent communication skills in person and over the phone.
• Ability to resolve client issues with attention to detail.
• Operate within established risk parameters/tolerances and complete training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Meet with branch assigned clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Sales experience

Excellent communication

Client relationship building

Issue resolution

Risk awareness

Time flexibility

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase, a JPMorgan Chase & Co. branch, seeks an Associate Relationship Banker to welcome clients, understand financial needs, and provide thoughtful solutions using banking products and digital tools.

You will build lasting relationships, conduct in-branch and phone conversations, and collaborate with specialists to deliver a seamless client experience while adhering to risk and regulatory requirements.

This role requires a high school diploma and weekend/evening hours; college degree is preferred.