Client-First Relationship Banker

Aumni; Carmel (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On‑site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

More

Job summary

JPMorgan Chase & Co. in the United States seeks an Associate Relationship Banker to represent our brand with hospitality and client care in a branch setting.

You will welcome clients, assess financial needs, and offer thoughtful solutions using modern banking tools, contributing to branch success. You will build lasting relationships, educate clients on Chase mobile and online platforms, and collaborate with experts to address specialized needs while adhering to regulatory requirements.

Qualifications

• Ability to create memorable experiences for our clients – elevate the client experience.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client experience

Communication skills

Problem resolution

Risk/compliance awareness

Branch hours availability

Education

High school diploma

Job description

JPMorgan Chase & Co. in the United States seeks an Associate Relationship Banker to represent our brand with hospitality and client care in a branch setting.

You will welcome clients, assess financial needs, and offer thoughtful solutions using modern banking tools, contributing to branch success. You will build lasting relationships, educate clients on Chase mobile and online platforms, and collaborate with experts to address specialized needs while adhering to regulatory requirements.