Client-First Relationship Banker

Aumni; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker to greet clients, understand their financial needs, and offer thoughtful solutions at our Boston branch. You will use modern banking tools to assist customers, educate them on digital solutions, and build lasting relationships with a focus on service excellence.

The role requires strong communication, the ability to work flexible branch hours including weekends, and adherence to banking regulations.

Qualifications

• High school diploma or GED or foreign equivalent.
• Strong communication and interpersonal skills.
• Willing to work branch hours including weekends/evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Problem solving

Regulatory compliance

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking an Associate Relationship Banker to greet clients, understand their financial needs, and offer thoughtful solutions at our Boston branch. You will use modern banking tools to assist customers, educate them on digital solutions, and build lasting relationships with a focus on service excellence.

The role requires strong communication, the ability to work flexible branch hours including weekends, and adherence to banking regulations.