Client Success Partner - IT Services

Socket.dev; Bloomington (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Integrity Technology Solutions in Bloomington, IL is seeking a Client Success Partner who thrives on organization, communication, and helping clients succeed. You’ll act as the operational heartbeat of the Client Success Team, ensuring clients receive exceptional experiences while keeping our technical teams aligned and responsive.

This role emphasizes building long-term client relationships, coordinating service delivery, and driving continuous improvement across departments.

Qualifications

• 5+ years in client service, account coordination, service delivery, project coordination, customer success, or a similar role.
• Strong organization, prioritization, and time management skills.
• Excellent written and verbal communication abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to build trust and maintain professional relationships with clients and coworkers.
• Ability to learn and understand technical concepts to communicate with clients and technical teams.
• Working knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.

Responsibilities

• Coordinate day-to-day service delivery activities for your assigned clients.
• Monitor service requests and help ensure issues are addressed promptly and effectively.
• Serve as a trusted operational point of contact for clients.
• Keep clients informed through proactive communication and follow-up.
• Facilitate collaboration between clients and technical resources.
• Help identify and resolve service delivery challenges.
• Coordinate team priorities, schedules, workloads, and resource availability.
• Participate in client meetings to understand business goals and technology needs.
• Identify opportunities to improve service quality, efficiency, and client satisfaction.
• Support onboarding activities, process improvements, and operational consistency across the organization.

Skills

Client coordination

Project coordination

Communication skills

Relationship building

Cross-team collaboration

Tools

MS Office (Outlook/Teams/Word/Excel)

Job description

Client Success Partner

Integrity Technology Solutions | Bloomington, ILHybrid Work Environment

Be the Connection That Drives Exceptional Client Experiences

At Integrity Technology Solutions, we believe great technology support starts with great relationships.

We're looking for a Client Success Partner who thrives on organization, communication, problem-solving, and helping others succeed. In this role, you'll serve as the operational heartbeat of a dedicated Client Success Team, ensuring our clients receive an exceptional experience while helping our technical teams stay aligned, responsive, and focused.

If you're someone who enjoys building relationships, coordinating moving pieces, solving challenges before they become problems, and making a meaningful impact for both clients and coworkers, we'd love to meet you.

What You'll Do

As a Client Success Partner, you'll serve as the primary coordinator for a portfolio of clients and the team that supports them. You'll play a critical role in making sure client needs are understood, service requests move forward efficiently, communication remains proactive, and the overall client experience exceeds expectations.

You'll work closely with Technical Team Members, Technology Strategists, Strategic Business Advisors, and Service Leadership to ensure clients receive consistent, high-quality support and guidance.

In This Role, You Will:

• Coordinate day-to-day service delivery activities for your assigned clients
• Monitor service requests and help ensure issues are addressed promptly and effectively
• Serve as a trusted operational point of contact for clients
• Keep clients informed through proactive communication and follow-up
• Facilitate collaboration between clients and technical resources
• Help identify and resolve service delivery challenges
• Coordinate team priorities, schedules, workloads, and resource availability
• Participate in client meetings to better understand business goals and technology needs
• Identify opportunities to improve service quality, efficiency, and client satisfaction
• Support onboarding activities, process improvements, and operational consistency across the organization

What Makes This Role Unique?

This is not a traditional customer service position.

The Client Success Partner becomes deeply involved in understanding each client's business, priorities, challenges, and goals. You'll help bridge the gap between technology and people by ensuring our clients always know what's happening, what comes next, and who is responsible.

You'll have the opportunity to:

• Build meaningful long-term client relationships
• Influence service quality and client satisfaction
• Help shape operational improvements
• Collaborate across multiple departments
• Contribute directly to the success of both clients and coworkers
• Become a key part of a growing and evolving Client Success model

Who Thrives in This Position?

Successful Client Success Partners are:

• Highly organized and detail-oriented
• Naturally proactive and solutions-focused
• Excellent communicators who enjoy working with people
• Skilled at managing multiple priorities at once
• Comfortable coordinating activities across multiple teams
• Motivated by helping others succeed
• Professional, accountable, and dependable
• Curious and willing to learn new technologies and business concepts

Qualifications

Required:

• 5+ years of experience in client service, account coordination, service delivery, project coordination, customer success, or a similar role
• Strong organization, prioritization, and time management skills
• Excellent written and verbal communication abilities
• Experience managing multiple priorities in a fast-paced environment
• Ability to build trust and maintain professional relationships with clients and coworkers
• Strong problem-solving and critical-thinking skillsWorking knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel
• Ability to learn and understand technical concepts sufficiently to communicate effectively with both clients and technical teams

Preferred:

• Experience working for a Managed Service Provider (MSP)
• Experience in technology services, IT support, or related industries
• Experience facilitating meetings, coordinating resources, and driving follow-through

Work Environment

This position follows a hybrid work model, combining remote work flexibility with in-office collaboration.

The role requires:

• Frequent collaboration through meetings, phone calls, and virtual communication platforms
• Strong attention to detail in a fast-paced environment
• Extended computer use
• Occasional lifting of equipment weighing up to 25 pounds
• Limited local travel for client visits and relationship-building opportunities when appropriate

Why Integrity Technology Solutions?

At Integrity, we're passionate about helping organizations leverage technology to achieve their goals. We foster a collaborative environment where employees are empowered to make an impact, grow professionally, and contribute to meaningful client success.

When our clients succeed, we succeed together.