IT Support Administrator

Pintas & Mullins Law Firm; Chicago (IL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Opportunity to gain hands-on IT experience

Large growth potential within a developing team

Job summary

A legal services firm in Chicago is seeking a detail-oriented Entry-Level IT Administrator to support their internal technology operations. This position is ideal for someone eager to gain hands-on IT experience in a fast-paced environment. Responsibilities include providing IT support, managing equipment inventory, and assisting with onboarding processes. Candidates should have up to 2 years of experience in IT support, strong organizational skills, and good communication abilities. This role requires in-office work at least 2 days per week.

Qualifications

• 0-2 years of experience in IT support or related field.
• Strong understanding of computer systems, networks, and common software.
• Ability to manage multiple requests and prioritize effectively.

Responsibilities

• Serve as a first point of contact for internal IT requests.
• Triage, track, and elevate IT issues for timely resolution.
• Assist with onboarding and off-boarding processes.

Skills

IT support

Customer service

Clear communication

Organizational skills

Tools

Windows

Microsoft 365

Job description

We are seeking a reliable and detail-oriented Entry‑Level IT Administrator to support our internal technology operations. This role is ideal for someone early in their IT career who is eager to gain hands‑on experience in a fast‑paced professional environment. The position combines technical support, operational coordination, and in-office responsibilities.

Key Responsibilities:

• Serve as a first point of contact for internal IT requests via the firm’s IT ticketing inbox
• Triage, track, and elevate IT issues to ensure timely resolution
• Assist with onboarding and off‑boarding processes, including setting up and configuring user accounts, hardware, and system access
• Package, ship, and receive IT equipment (laptops, monitors, accessories) for employees
• Provide basic troubleshooting support for hardware, software, and connectivity issues
• Maintain inventory of IT equipment and ensure accurate tracking
• Coordinate with internal team members and external vendors as needed
• Support in‑office IT needs during designated in‑office days

Qualifications:

• 0–2 years of experience in IT support, help desk, or related field
• Strong understanding of computer systems, networks, and common software (Windows, Microsoft 365, etc.)
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and prioritize effectively
• Clear communication skills and a customer‑service mindset
• Comfortable handling physical tasks such as packaging and moving equipment

Requirements:

• Must be based in the Chicago area
• Ability to work in‑office at least 2 days per week
• Ability to lift and move standard office equipment (e.g., laptops, monitors)

Preferred (but not required):

• Experience with ticketing systems or IT support tools
• Exposure to user onboarding/offboarding processes
• Familiarity with IT security practices

Why Join Us:

• Opportunity to gain hands‑on IT experience in a collaborative environment
• Exposure to a wide range of systems and operational processes
• Large growth potential within a developing internal IT team